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Terms & Conditions

Last Updated: January 2025

Welcome to A2B Logistics. These Terms and Conditions ("Terms") govern your use of our website, mobile application, and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Acceptance of Terms

By creating an account, booking a service, or using any of A2B Logistics' services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

2. Services Description

A2B Logistics provides the following services:

• Logistics Services: Delivery and transportation of goods and packages
• Taxi Services: On-demand transportation services
• Car Rental Services: Vehicle rental services for personal or business use

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. User Accounts

To use certain features of our services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. Booking and Payment

When booking our services:

• All bookings are subject to availability
• Prices are displayed in the applicable currency and may be subject to change
• Payment must be made through approved payment methods
• Refunds are subject to our refund policy, which may vary by service type
• Additional charges may apply for special requests, delays, or damages

5. Cancellation and Refund Policy

Our cancellation and refund policies vary by service:

• Logistics Services: Cancellations must be made at least 24 hours before scheduled pickup. Refunds may be subject to processing fees.
• Taxi Services: Cancellations can be made through the app or by contacting customer service. No-show fees may apply.
• Car Rental: Cancellation policies depend on the rental period and terms. Early returns may not qualify for refunds.

Please contact customer service for specific cancellation and refund details.

6. User Conduct

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any laws, regulations, or third-party rights
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Use automated systems to access our services without permission
• Harass, abuse, or harm our employees, drivers, or other users
• Provide false or misleading information

7. Service Availability

While we strive to provide reliable services, we do not guarantee:

• Uninterrupted or error-free service
• Availability of services in all locations
• Specific delivery or arrival times (though we aim for punctuality)
• Compatibility with all devices or browsers

8. Liability and Indemnification

To the maximum extent permitted by law:

• A2B Logistics shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability for any claim shall not exceed the amount paid by you for the specific service
• You agree to indemnify and hold A2B Logistics harmless from any claims arising from your use of our services
• We are not responsible for items lost, damaged, or delayed due to circumstances beyond our control

9. Insurance

Our services are covered by appropriate insurance policies. However:

• Customers are responsible for ensuring adequate insurance coverage for valuable items
• Car rental customers must comply with rental insurance requirements
• Claims must be reported immediately and in accordance with our claims procedure

10. Intellectual Property

All content, trademarks, logos, and intellectual property on our website and services are owned by A2B Logistics or our licensors. You may not:

• Reproduce, distribute, or create derivative works without permission
• Use our trademarks or logos without authorization
• Remove or alter any copyright or proprietary notices

11. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

12. Termination

We reserve the right to:

• Suspend or terminate your account at any time for violation of these Terms
• Refuse service to anyone for any reason
• Modify or discontinue services without notice

You may terminate your account at any time by contacting customer service.

13. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

• Good faith negotiation between the parties
• Mediation, if negotiation fails
• Binding arbitration or litigation, as applicable under local laws

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Displaying notices within our application

Continued use of our services after changes constitutes acceptance of the modified Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

• Email: abc@gmail.com
• Phone: +33 123-456-7800
• Address: [Your Business Address]

18. Acknowledgment

By using A2B Logistics services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please discontinue use of our services immediately.