At A2B Logistics & Rentals, protecting your privacy is our foundational commitment. This document clearly details how personal data is handled across our mobile applications, web portals, and ride/rental services.
1. Introduction & Scope
Welcome to A2B Logistics & Rentals ("A2B", "we", "us", or "our"). This Privacy Policy applies to all users of our platforms, including riders, car rental customers, vehicle hosts, delivery senders, and driver partners utilizing our website (www.a2b.co.ke) and our native mobile applications for Android and iOS.
By accessing or using A2B services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. This policy complies with the Kenya Data Protection Act 2019, Google Play Developer Program Policies, and Apple App Store Review Guidelines (Section 5.1.1).
2. Information We Collect
We collect information necessary to provide seamless ride-hailing, package deliveries, and vehicle rental services. The categories of data collected include:
A. Information You Provide Directly
- Account Registration Details: Full name, email address, mobile phone number, profile photo, and login credentials.
- Identity Verification Documents: National Identity Card number, Passport details, and Driving License credentials (required for verified car rental drivers, hosts, and driver partners).
- Payment & Financial Information: M-Pesa phone number, payment transaction tokens, billing address, and bank account details (for payout processing to hosts and drivers).
- Booking & Rental Records: Pickup/drop-off locations, rental dates, vehicle selection, delivery recipient details, and customer support communications.
B. Information Collected Automatically
- Device & Telemetry Data: IP address, unique device identifiers (UUID/IMEI), device model, operating system version, browser type, and mobile network information.
- Application Usage Logs: Feature interactions, crash reports, app performance metrics, and access timestamps.
3. How We Use Your Information
We process your data strictly for legitimate business operations and service delivery, including:
- Core Mobility & Rental Operations: Matching riders with available drivers, dispatching courier deliveries, confirming car rentals, and facilitating communications between renters and hosts.
- Identity Verification & Security: Verifying driver licenses, checking host ownership records, preventing fraudulent account sign-ups, and conducting background safety checks.
- Payment Processing & Billing: Calculating trip fares, rental fees, security deposits, and disbursing earnings via M-Pesa or bank transfer.
- Service Optimization & Safety: Monitoring active trips for safety, optimizing navigation routes, improving app performance, and analyzing platform activity.
- Regulatory & Legal Compliance: Complying with tax requirements, law enforcement mandates, and Kenya Data Protection Commissioner regulations.
4. Location Data Policy (Foreground & Background)
A2B mobile applications collect precise location data (GPS, Wi-Fi, and cell tower info) from passenger, driver, and delivery applications to enable core navigation, ride matching, fare calculation, and emergency safety features.
A. Foreground Location Collection
Collected while the app is active on your screen to show pickup points, nearby rental vehicles, live driver position, and delivery progress.
B. Background Location Collection (Drivers & Delivery Couriers)
For driver partners and delivery couriers, location data is collected in the background even when the application is minimized or closed, provided the driver is marked as "Online" or executing an active ride/delivery. This ensures uninterrupted trip tracking, emergency SOS support, and accurate route fare calculation.
C. Renter & Rider Location Tracking
Location tracking for riders and car renters stops when the active ride or rental session is terminated or when location permissions are revoked in device settings.
5. Data Sharing & Third-Party Disclosures
We respect your privacy and NEVER sell your personal information to third parties for marketing purposes. Data is shared only under the following strictly defined conditions:
- Between Platform Users: Pickup/drop-off location, first name, and phone number are shared between rider and driver or host and renter during active bookings.
- Essential Infrastructure Service Providers: Secure payment gateways (M-Pesa / banks), mapping services (Google Maps API), SMS notification dispatchers, and secure cloud hosting providers.
- Legal Requirements & Safety Enforcement: We may disclose user information if required by law, court order, regulatory mandate, or to protect the vital safety of users and the public.
6. Data Security & Retention
We implement bank-grade security protocols to safeguard your personal data:
- Encryption: All data transmitted between your device and our servers is encrypted using standard Transport Layer Security (TLS 1.3/SSL). Data at rest is encrypted using AES-256 standards.
- Access Control: Strict role-based access restrictions are enforced so only authorized personnel can view sensitive account details.
- Data Retention Period: We retain personal data for as long as your account remains active or as required by law (e.g. tax and accounting records retained for 7 years under Kenyan tax regulations).
7. Account & Data Deletion Policy
In accordance with Apple App Store Rule 5.1.1(v) and Google Play Data Safety policies, users have the absolute right to delete their account and demand full erasure of associated personal data at any time.
How to Request Account & Data Deletion:
- In-App Self Service Deletion:
Open the A2B Mobile App > Navigate to Account Settings > Select Privacy & Security > Tap Delete Account and confirm your request.
- Direct Email Request:
Send an email to rides@a2bafrica.co.ke or rentals@a2bafrica.co.ke with the Subject Line: Account Deletion Request. Please include your registered mobile phone number and full name.
Upon receiving an account deletion request, your account will be immediately deactivated. All personal profiles, location history, saved addresses, and identification files will be permanently purged within 30 days, excluding transactional data required for legal tax compliance.
8. Mobile Device Permissions & Cookies
To deliver full app functionality, our mobile application may request the following device permissions:
- Location Permission: Required for ride navigation, pickup pin positioning, and route tracking.
- Camera & Photo Access: Required when uploading driver licenses, vehicle rental inspection images, or profile photos.
- Push Notifications: Required to alert you regarding driver arrival, booking updates, rental reminders, and security alerts.
Our website utilizes cookies and similar tracking tools to maintain user sessions and store preference settings. You can manage or disable cookie preferences directly in your web browser settings.
9. Children's Privacy Policy
A2B Logistics & Rentals services are strictly intended for individuals who are 18 years of age or older. We do not knowingly collect or solicit personal data from children under 18. If we become aware that a child under 18 has submitted personal information, we will immediately delete such data from our databases.
10. User Rights under Kenya Data Protection Act 2019
Under the Kenya Data Protection Act 2019, users enjoy the following legal rights regarding their personal data:
- Right to be Informed: Clear explanation of how personal data is collected and processed.
- Right of Access: Request a copy of personal data maintained by A2B.
- Right to Correction: Request immediate updating or correction of inaccurate personal records.
- Right to Object & Restriction: Object to processing for direct marketing purposes or demand restricted processing under specific legal conditions.
11. Policy Changes & Contact Information
We may update this Privacy Policy periodically to reflect changes in legal requirements or platform operations. Material updates will be communicated via app notification, email, or a prominent notice on this web page.